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Services
  • Home & Living
    • Supported Independent Living (SIL)
    • Specialist Disability Accommodation (SDA)
    • Short Term Respite (STR)
    • Individualised Living Options (ILO)
  • NDIS Management
    • Shared Management
  • In-Home Support
    • Daily Living Skills
    • Personal Care
  • Community Connection
    • Social and Community Participation
    • Disability Transport Services
About
  • Our Approach
    • Our History
    • Shared Management
  • Stories
  • News & Blogs
  • Resource Hub
    • Incident Management
    • Policies & Procedures
    • NDIS Participant Information Guide
  • Meet the Team
  • Diversity South
Join Us
  • Careers
  • Current Opportunities
  • Become a Host
  • Refer Us
Accommodation
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Customer Stories

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Natalie and Rachel in City to Surf
Blog Customer Stories Stories
Natalie’s Journey from First Jog to ‘City to Surf’ Finish Line

What began as a goal to start jogging again became a celebration of persistence, confidence, and achievement. For Natalie, crossing the ‘City to Surf’…

Customer creating pottery during an inclusive disability support workshop in Mandurah; NDIS social activities
Blog Customer Stories Stories
Building Creativity Together at the Pottery Workshop

A pottery workshop brought together customers, Interchangers, and family members for a day of creativity, connection, and fun. What began as an idea f…

A young woman smiling while sitting at a table with her dinner
Customer Stories Stories
Sophie’s New Home with Interchange WA

Welcome to Interchange WA, Sophie. This is the story of her newfound independence with our SIL supports. Read More

A Year in Trevor's Garden
Customer Stories Stories
A Year in Trevor’s Garden and Beyond

Trevor finds companionship, trust, and reliability in his Interchange support team. To him, Interchange is not just a service: it is like family. Read…

Customer Stories Stories
Samantha’s Journey: Over 30 Years of Growth, Connection, and Joy with Interchange WA

Samantha is a vibrant, kind-hearted woman whose journey with Interchange spans more than 30 years. Read More

independence-through-wheelchair
Customer Stories Stories
Independence through Wheelchair

Sharon's story highlights the importance of advocating for oneself and seeking the necessary tools, like a wheelchair, to maintain independence. Read …

Support worker Hayley with Christine, Breaking barriers together
Customer Stories Employee Stories Interchange News Stories
Breaking Barriers Together I NDS 2025 Nominee

Christine’s inspirational story is one of resilience, empowerment, and newfound independence. Read More

Carys Candle Workshop Goal Achievement Disability Support
Customer Stories Stories
Carys – A Passion turns into a Goal Achievement! 

Her own ‘Candle to Calm’ business is a wonderful achievement in her goal of becoming more independent and the wish to accomplish a fulfilling role in …

Customer Stories Stories
Jacob’s Birthday Surprise!

Who is your idol? Imagine if they personally wished you a happy birthday—how special would that be? Read More

Customer Stories Stories
Roxanne’s Pottery Passion

Roxanne truly relishes the creative outlet pottery provides, as well as the social aspect of gathering with fellow artists for classes. Read More

Blog Customer Stories Stories
A Deep Seeded Passion – Meet Trevor

Marc’s story is a testament to the positive impact of aligning interests with meaningful actions. A close and genuine relationship with his Support Wo…

Marcs Journey to Employment through his dedicated support workers
Advocacy Customer Stories Interchange News Stories
When Dreams Come True – Marc’s Journey to Employment

Marc’s story is a testament to the positive impact of aligning interests with meaningful actions. A close and genuine relationship with his Support Wo…

Frank and his Wife -
Customer Stories Stories
Smiles, Stories, and Support: How Frank Redefined his Purpose at Interchange WA

Frank’s story is an inspiring one he is one of Interchanges valued Support Workers. After spending over 50 years in the construction industry, Frank …

Stacey and Helen and family
Customer Stories Stories
Community, and Connection: A Shared Home Experience with Helen and Stacy

Please meet Helen and Stacy! A family that loves sports, community involvement, and making a difference. They have five adult children, a grandso…

Customer Stories Stories
Clayton – Finding A New Rhythm

Clayton – Drumming At Men’s Shed Clayton – Living Life to The Beat of His Own Drum Clayton’s journey with Interchange began on July 31, 2005, and has…

Carys Interchange
Customer Stories Stories
Carys’ Journey with Interchange WA

“When my family was searching for a disability service provider, we carefully considered our options. Luckily, a friend highly recommended Interchange…

Customer Stories Interchange News Stories
Meet Hayley, MC at the International Day of People with Disability Event

One of Interchange’s awesome customers, Hayley was Master of Ceremonies and also presented at the International Day of People with Disabilities (IDPwD…

Customer Stories Stories
Stories of Interchange – Meet Carys

Carys decided early on that her disability would not prevent her from achieving her goals. She is very active, is a part-time worker and homeowner whe…

Interchange Founding Story
Customer Stories Interchange News Stories
Founding Story of Interchange

Well, it’s true! Three decades of great achievements, strong relationships and putting people in the centre of everything we do. Let’s have a look how…

Customer Stories Stories
Stories of Interchange – Meet Charlotte

A goal, I am working towards is, being able to feel independent enough, to live with one other person of my choice and my Support Workers are helping …

Customer Stories iThink You Are Awesome Stories
We Think You Are Awesome – Tonche Gibbings

‘I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you make them feel.’ She believ…

Customer Stories Stories
Stories of Interchange – Meet Frances

Fran is now comfortably leaving the safety of her home and actively seeks fun things to do out in the community. Which is giving her a sense of belong…

Customer Stories Interchange News Stories
30 Years with Interchange – Meet Mike

Thirty years, Mike has been part of Interchange. It makes us utterly proud to support a vibrant personality like his, from the very start of the organ…

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