Policies & Procedures

Interchange’s Policies & Procedures

Please find a copy of our Policies and Procedures below:

• • Feedback and Complaints
  • Service Entry & Exit
  • Individual Needs
  • Residential Workplace Safety
  • Medication
  • Advocacy
  • Whistleblowers
  • Freedom from violence, abuse, neglect, exploitation and discrimination
  • Families and Carers
  • Child Safe Policy

Interchange WA has participated in several Quality Evaluations and Policy and Procedure Audits conducted by the Disability Services Commission in recent years.

The purpose of these evaluations and audits is to establish the extent to which disability service organisations meet the requirements of the National Standards for Disability Services and reflect person-centred approaches, whereby people with disability are at the centre of service design, planning, delivery and review.

Interchange WA has successfully completed our recent audit with zero non-conformities across our core services – Social and Community Participation, and Home and Living.

If you wish to find out more, please contact hello@interchangewa.org.au.