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Interchange WA Support Worker helping customer out of the accessible van for Disability Transport Services with Interchange WA vans

Helping you get where you want to go – safely and comfortably

Getting around is about more than reaching your destination – it’s about freedom, comfort and independence. Whether you are heading to an appointment, visiting friends or exploring the Perth, Peel and Albany regions, we will support you to travel safely and with confidence.

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Transport that works for you

Transport should not be a barrier to living life your way. At Interchange WA, we offer a range of travel options to suit your needs – whether that’s support with public transport, help from a Support Worker or access to a wheelchair accessible vehicle.

Our Support Workers are trained in safe travel assistance, and our fleet spans across Perth, Peel and Albany, giving you reliable access wherever you are. From everyday outings to building the skills for independent travel, we are here to support your goals and help you flourish.

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Disability Transport Services with Interchange WA Support worker and customer coming home after engaging in Community Access NDIS for the day
Woman in wheelchair in wheelchair accessible van that has specialised wheelchair lift

What to expect from our transport options

We will help you find the right travel solution and support you to build confidence along the way.

With Interchange WA’s transport options, you can:

  • Travel in one of our Wheelchair Accessible Vans (WAVs)
  • Ride with your Support Worker in a standard vehicle
  • Build skills to travel independently on public transport
  • Access community activities, events and appointments
  • Get support attending driving lessons, if eligible
  • Learn safe travel habits and route planning

Our WAVs are designed for safe and comfortable travel for people who use wheelchairs or need accessible features. Support Workers are trained in safe operation of lifts and secure transport procedures to ensure you have an enjoyable travel.

If you don’t need a modified vehicle, we can still get you where you need to go. Our trained Support workers can support you with everyday transport on their verified vehicles.

If one of your goals is to build independence and your capacity, we can help you get familiar with buses, trains or other public transport options. From route planning to on-the-go support, we will help you grow in confidence.

If you need your own vehicle modified, you may be eligible for NDIS funding under Assistive Technology. This can help with adaptations such as wheelchair lifts, restraint systems or driving controls. Our Support Workers can support you and accompany you through this transition.

Our approach

What sets 
us apart

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Local coverage

We operate across the Perth, Peel and the Albany regions, with a large fleet and flexible scheduling.

Trained and trusted

Our Support Workers complete hands-on training so you can travel safely with someone you know..

More than just a lift

We are focused on building your independence – whether that’s helping you drive one day, confidently catching the bus, or just accompanying your travel.

Frequently Asked Questions

Disability Transport Services

The NDIS may fund transport assistance for people who can’t use public transport without difficulty. This can include mileage costs, travel with a Support Worker, or access to specialised vehicles – depending on your individual needs and goals.

Transport supports can be funded through your NDIS plan under:

  • Core – Transport
  • Capacity Building – Increased Independence (Support Category 9)

Assistive Technology – for vehicle modifications (Support Category 5)

Yes, some participants use Core or Transport funding for wheelchair-accessible taxis or rideshares, but it depends on your plan and funding category. Keep records of trips and ensure the service aligns with your NDIS goals.

General transport funding covers your own travel costs (like taxis), while Support Worker-assisted travel includes a worker accompanying you to and from appointments, activities or work and their time is billed under support categories.

Your NDIS plan should reflect how often you leave home, how far you travel, and what supports you need to do that safely. If your transport needs change, you can request a plan reassessment or discuss options with your Support Coordinator.

Stories of Interchange WA

Hear our client stories

Meet Lisa

 

“Lisa is such a happy person. I love how grateful she is for all the little things life has to offer, it truly rubs off on me.” says Lori, Lisa’s Support Worker. “

Jenny

 

“I have never experienced this level of care in an environment where she thrives. That’s definitely thanks to Interchange” Jenny’s sister.
Jenny with her Support Worker enjoying in-home supports.

Christine’s Advocacy

NDS 2025 Finalist

“With Hayley by my side, I’m not just accessing more spaces—I’m helping change them for others like me.”
Support worker showing Interchange WA customer something in the horizon from the jetty on the water. Choice of support worker is possible with NDIS Shared Management Perth
Shared Management

Want to keep your own trusted staff but need a bit of NDIS guidance from a reliable provider?

Shared Management might be the right fit for you. If you or your family are already self-managing your plan or employing your own team, we can support you behind the scenes. Our advisors can help with:

  • Compliance and NDIS requirements
  • Restrictive practices and behaviour support
  • Tax, payroll and insurance
  • Policies and risk management
  • Building your confidence and capacity

You stay in control while we just make things easier for you.

Find out how our Shared Management approach can work for you.

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Find supports that suit your needs

Tell us about your support needs, and we’ll help you explore options that suit your goals and preferences.

enquiry@interchangewa.org.au

(08) 9329 9399

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Your support, your way

For over 33 years, we have been supporting people with disability to live a good life. At home, in their community, and on their terms.

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