Our Approach
A person-first approach, built on trust
At Interchange WA, we believe in doing things with you, not for you. Everything we do is shaped by your goals, your preferences and the life you want to live. We take time to listen, build relationships and design support that works for you, now and in the future.
Whether you need help at home, in the community or with the NDIS, we’re here to support you with a team that knows you and is ready to walk alongside you.
Our values, in action
Our work is guided by four values: Individuality, Respect, Empowerment and Belonging. These are more than words to us – they shape how we show up every day.
Individuality
Valuing people, partners and services
Everyone has unique traits, interests and goals that shape who they are. We celebrate individuality by supporting people to live authentically, encouraging self-expression, and building confidence to follow their own path.
Respect
Valuing choice, culture and diversity
Respect means valuing people as they are, embracing differences in culture, opinion and choice. It’s about listening, caring, and creating safe spaces where everyone feels acknowledged, supported and free to be themselves.
Empowerment
Valuing abilities, goals and learning
Empowerment gives people the confidence to set goals, overcome fears and celebrate achievements. It’s about guiding with support, recognising abilities, and fostering pride in who they are and what they accomplish.
Belonging
Valuing relationships and shared places
Belonging is the feeling of being accepted, included and valued as part of a community. It creates connection, purpose and shared meaning, reminding people they have a place where they truly fit.
Your neighbourhood, your team
Our Support Teams are based in your local area – from Perth to Peel and to Albany. That means they understand your community, reduce travel time, and help you build strong, consistent relationships. We work alongside the people who matter to you: your family, friends, colleagues and supporters.
Every person we support is backed by a small, connected team:
- Support Workers who assist with your daily goals and routines
- Schedulers who manage your rosters and keep things running smoothly
- Team Leaders who oversee quality and support your team
- Area Managers who support the Team Leaders and addresses your feedback
- Customer Engagers who work with you to onboard you and support you with the right support
A commitment to safety and rights
We believe everyone has the right to feel safe, supported and free from harm. Interchange WA follows the NDIS Zero Tolerance Framework, taking a strong stance against abuse, neglect and exploitation.
This means:
- We act on anything that makes someone feel unsafe
- We train our team to prevent, identify and respond to abuse
- We listen to concerns and protect your privacy if you report something
- We promote a culture of transparency and human rights
If something doesn’t feel right, we encourage you to speak up. You can do so anonymously and without fear.
Ready to get started?
Your support, your way
For over 33 years, we’ve been supporting people with disability to live a good life. At home, in their community, across the Perth, Peel and Albany regions.