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The National Disability Insurance Scheme (NDIS) is a world-first system of disability support for eligible Australians with permanent and significant disability. Since its roll out, some people still report that they find the NDIS over-complicated, frustrating and confusing. In response, the Australian Government promised to develop an NDIS Participant Service Guarantee to improve experiences with the NDIS.

Read more about NDIS in Review by Nicki Dyson, Executive Manager People & Culture