Interchange is led by an Executive and Senior Management team with a strong focus on social justice, quality and safeguarding, as well as business and operational best practice.
Justin O’Meara Smith – Chief Executive Officer
Justin O’Meara Smith commenced with Interchange in February 2017 and brings more than 10 years of senior disability services experience to the role.
Prior to his appointment as the Chief Executive Officer, Justin held the position of Divisional Manager – People with Disability at Rise for more than three years. He has also held senior management roles at Mosaic Community Care, Therapy Focus and ViasAbility.
Justin is a Fellow of Leadership WA and has a Bachelor of Arts degree in Political Science, as well as a Postgraduate degree in Business Management and a Masters of Business Administration (MBA).
He is passionate about leading teams to provide personalised and flexible support for people with disability to live great lives and has volunteered on a range of not-for-profit Boards and Committees for organisations including WA Individualised Services (WAiS), the Australasian Society for Intellectual Disability and Kalamunda Secondary Education Support Centre.
Michael Chester – Executive Operations Manager
Michael Chester has held the position of Executive Operations Manager at Interchange for more than two years.
Over the decade prior, Michael engaged with a variety of organisations in the disability services sector in his capacity as Chief Operating Officer at Aurenda – where he also provided management consulting to numerous organisations in the sector.
Michael has more than twenty-five years of business and general management experience. He is highly experienced in the start-up and development of business entities and divisions, having managed the establishment and expansion of many enterprises in both Canada and Australia.
For Interchange, Michael has particularly relevant skills in developing innovative solutions in compliance-driven areas, with an excellent understanding of governance gained through Board experience in the not-for-profit sector.
James Walker – Corporate Services Manager
He has significant experience in general management, business process management and quality assurance implementation.
James is dedicated to continuously improving the commercial and administrative systems and processes that underpin successful growth.
Katherine Coghlan – Service Delivery Manager
Katherine first joined Interchange as a Community Facilitator in 2007, providing direct support to customers. She then held the position of Program Manager for more than two years, before taking on the role of Service Delivery Manager in late 2010.
Katherine brings extensive hands-on experience to the role and is responsible for leading a team of Service Centre Managers to deliver outstanding services and support to customers.
She has a Certificate III and IV in Community services, as well as an Advanced diploma in Community Service Management.
Katherine possesses a strong passion for social justice and commitment to continuous improvement and improved outcomes for customers.
Christopher Stuhmcke – Operations Manager
Chris joined Interchange in 2014, having worked in the child protection and disability services sector since 2002.
He is currently completing his Master of Business Administration (MBA) and holds a Postgraduate Diploma in Community Sector Management, Advanced Diploma in Disability and is a Graduate of Leadership Western Australia.
Chris brings to the role extensive experience in leading large teams to drive operational excellence, as well as best practice service delivery management within Positive Behaviour Support Frameworks.
Chris possesses a strong leadership ability and a passion for community service to drive continuous improvement in customer outcomes, family satisfaction, operational performance and team capability.
Erin Goodwin, Finance Manager
Employed part-time by Interchange in 2015 as finance manager, Erin previously worked as a management accountant and business analyst in the corporate world for 10 plus years.
Erin has a Bachelor of Accounting and Finance from Murdoch University. She is the current President of WA Ostomy Association where she spends time when not working for Interchange, supporting people who have undergone stomal surgeries.
Erin has extensive experience in strategic planning, budgeting, forecasting, reporting, KPI development and board reporting.
Barsha Shahi, Individualised Planning Manager
Barsha took the role of Individualised Planning Manager at Interchange in January 2017. She is spearheading the Shared Management program. Originally from Nepal, Barsha studied Business in Nepal, and came to Australia in 2008. Following the move she completed a Diploma in Community Services and Certificate IV in Disability at TAFE.
Barsha worked in aged care for six years as a personal carer, then came to Interchange as a Community Facilitator in 2011. She remained a Community facilitator for 4 years, then became a Coordinator in 2015 before transitioning to Individualised Planning Manager in January 2017.