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Our people


Interchange is led by an Executive and Senior Management team with a strong focus on social justice, quality and safeguarding, as well as business and operational best practice.

Justin O’Meara Smith – Chief Executive Officer

Interchange CEO, Justin O'Meara Smith, in a black suit and open collar blur shirt
Justin O’Meara Smith commenced with Interchange in February 2017 and brings more than 10 years of senior disability services experience to the role.

Prior to his appointment as the Chief Executive Officer, Justin held the position of Divisional Manager People with Disability at Rise for more than three years. He has also held senior management roles at Mosaic Community Care, Therapy Focus and ViasAbility.

Justin is a Fellow of Leadership WA and has a Bachelor of Arts degree in Political Science, as well as a Postgraduate degree in Business Management and a Masters of Business Administration (MBA).

He is passionate about leading teams to provide personalised and flexible support for people with disability to live great lives and has volunteered on a range of not-for-profit Boards and Committees for organisations including WA Individualised Services (WAIS), the Australasian Society for Intellectual Disability and Kalamunda Secondary Education Support Centre.

James Walker – Corporate Services Manager

Corporate Services Manager, James Walker
James Walker commenced with Interchange in November 2009 after more than 20 years as a senior manager within the transport and logistics industry.

He has significant experience in general management, business process management and quality assurance implementation.

James is dedicated to continuously improving the commercial and administrative systems and processes that underpin successful growth.,

Barsha Shahi, Individualised Planning Manager

Barsha took the role of Individualised Planning Manager at Interchange in January 2017. She is spearheading the Shared Management program. Originally from Nepal, Barsha studied Business in Nepal, and came to Australia in 2008. Following the move she completed a Diploma in Community Services and Certificate IV in Disability at TAFE.

Barsha worked in aged care for six years as a personal carer, then came to Interchange as a Community Facilitator in 2011. She remained a Community facilitator for 4 years, then became a Coordinator in 2015 before transitioning to Individualised Planning Manager in January 2017.

Annette Frazer, Executive Manager Support Services

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Annette joined Interchange in June 2018 after more than 20 years at the Independent Living Centre and is a very welcome addition to our team. Having completed a degree in accounting and computer studies and almost at the end of a Master of Management of Information Systems (MMIS).

Annette first began working at a Technology company, then a National Horticulture and Irrigation company and before moving to the NFP sector at Elders Woolstore where the emphasis was on Quality.  Her contribution here ensured they were the first Wool operations in Australia to be ISO9001 accredited.

In 2012, she went back to formal learning, completing a graduate diploma in information systems. Annette’s focus has centred on accurate accounting systems, great customer service and effective digital systems. As a Fellow of CPA she continues to study, believing that learning is a reward and something we should do continually. She has also held various positions on Church and not-for-profit-boards and sits on a committee for the Department of Commerce.

In her spare time, Annette contributes to the not-for-profit sector by organising speakers and hosting the Not-for-Profit Discussion Group for CPA Australia WA division.  Any free time is spent with family and friends, watching or reading murder mysteries and doing a spot of gardening.

Nicki Dyson, Executive Manager People & Culture

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Nicki Dyson joined Interchange in July 2018. Bringing a broad range of experience in the voluntary and not for profit sector with experience of aged care, mental health, dementia and supporting people with disabilities. Working with government and providers, advocating to ensure people are not disadvantaged by their physical or mental disability.

Working in the development of person centred practice for over 15 years in the UK. Now settled in Perth, Nicki has over 5 years of experience in a leadership role in Regional WA developing dispersed teams to support local communities, collaborating with Aboriginal people to ensure culturally safe approaches.

Nicki’s passion and expertise is in building capacity in teams, organisations and communities to ensure people with disability are living a good life as active citizens.

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