Qantas makes Interchange planespotter’s dream come true

15 January 2016 in Customers in the community, Stories

Andrew in the cockpit

Andrew in the cockpit

Qantas has made the dream of one Perth planespotter come true, with a private, money-can’t-buy tour of their facilities at the Perth Domestic Airport.

Customer Service Manager Richard Arndt arranged the tour for aircraft enthusiast and Interchange customer Andrew Porter and his support worker, Katie.

Richard and the other Qantas staff went to great lengths to accommodate Andrew and Katie in their busy schedule.  The day started with a personalised boarding pass organised by Tracy at the Service Desk.

Damian and his staff in Movement Control then took the time to answer all of Andrew’s questions, and located an aircraft that was available for a tour.   Qantas Customer Service Officer, Penna, with her usual warmth and humour, gave a great deal of her time to guide Andrew and Katie onto the tarmac and around the parked aircraft.  Andrew and Katie were then treated to a personal tour of the recently refitted A330 aircraft and the Boeing 737 “Retro Roo”.

Andrew, who has previously visited Seattle for a tour of Boeing’s headquarters, was full of questions and announced that the Dreamliner was his favourite aircraft.

The QANTAS magazine, featuring Interchange customer, Andrew

The QANTAS magazine, featuring Andrew’s story

The once in a lifetime tour ended at the new Qantas Business Lounge, where Chrissy and her team ensured Andrew and Katie experienced the best Qantas can offer in the new Business Lounge.  Lunch was provided by Qantas pizza chef Anand, who was just removing the first of the lunchtime pizzas as the tour concluded.

Andrew and Katie were blown away by the behind the scenes tour, and were left with a hint that they may be able to tour Qantas’s new Dreamliner when it comes onto the Qantas network.

“That would be another dream come true,” said Andrew.

Andrew’s visit also caused waves at Qantas, featuring in the WA newsletter, as well as the magazine distributed to all Qantas staff worldwide.


21 December 2015

Customers from across Interchange’s seven Service Centres celebrated the end of the year with a range of parties, from a dance off in Mandurah to a impromptu sing along at Myaree. Each Service Centre hosted their own customer party, to catch up and celebrate customers’ achievements during 2015.  Judging by the smiles on everyone’s faces,… Read more »


2 Feb 2016

Interchange Board Chair and Holyoake CEO Angie Paskevicius was interviewed by the Sunday Times recently, following her receipt of the 2015 WA Telstra Business Woman of the Year Award. In the article, Angie shares some of her favourite things with readers including paintings by Victorian artist Jan Neil, a photo of her Mum and Dad and the… Read more »

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