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Dylan develops tool to communicate with customers

27 May 2016 in Customers in the community, Stories

Dylan selling The Big Issue magazine

Dylan selling The Big Isue

Dylan Green has devised a unique way of communicating with customers on his regular beat in the Smart Street Mall in Mandurah, where he sells The Big Issue magazine.

Since signing on as a vendor this month, Dylan started to see regular customers and many people stopped to have a chat with him, but he was having trouble communicating verbally.

His solution was to develop a communication card, with the support of Interchange Community Facilitator Julie-Ann Jones. The card thanks people for their purchase and explains to them that Dylan will provide them with their change shortly.  This has made a huge difference and enabled Dylan to communicate more confidently and effectively with his customers.

He wears his new uniform proudly and has entered into a contract with The Big Issue, which outlines his responsibilities as a vendor.  And he has hit the ground running, selling out in his first two weeks on the job!

With the support of his Community Facilitator, Dylan also travels to Perth every Tuesday on the train to collect magazine stock for the week and practice his transport skills.

Dylan’s goal is to improve his sales and save the money he earns by depositing it weekly into a new bank account.

You can catch Dylan every Friday from 9am to 1pm at the Smart Street Mall in Mandurah.

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Previous:

23 May 2016

We already know we have the best staff going around, but it is a delight when other people notice too! We were contacted by Library Officer Fiona Millar from the City of Gosnells, who had this to say about Community Facilitator, Jo Van Dyk. I am a library officer at The Knowledge Centre, where Keenan comes in each… Read more »

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31 May 2016

Interchange WA is very proud to become the first disability support provider in Australia to offer specialist non-violent crisis intervention (NVCI) training to staff, certified by the international behaviour management organisation, Crisis Prevention Institute. Our very own Trainer, expert and Midland Service Centre Manager, John Fulker, who has more than 10 years’ experience in NVCI… Read more »

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