Policies & procedures
At Interchange, we employ a series of Policies and Procedures which govern our approach to Operational Customer Services.
To view our Operational Customer Services Policies and Procedures, please click on the links below.
Interchange follows a Customer Feedback and Complaint Resolution process to address all feedback and complaints provided by customers and families. Click on the link to view a copy of the Feedback and Complaints Resolution Process.
Customers who would like to make a formal complaint can download and print the Feedback and Complaints Form.
In addition to Operational Customer Services Policies and Procedures, we are also guided by other policies which effect customers and families. You can view these policies by clicking on the links below.