Shared Management

Interchange WA engaging with doing arts and crafts customer at the STA Provider Perth accommodation.

You lead the way, we support your journey

With Interchange WA’s Shared Management approach, you gain the freedom to hire your own staff and manage your services while we assist with essential tasks like compliance, payroll, legal obligations and more. Together, we ensure your NDIS supports are tailored to your needs, giving you peace of mind and the power to focus on your life.

Interchange WA Customer laughing and giving Interchange WA support worker a high 5 while playing a game at a table.

Our partnership approach

Interchange WA works closely with you and your family to share the management of your plan and support arrangements.

Here’s what this looks like:

You choose how your supports are structured and what you require

With our continued support, you choose, train and employ your own team

Choose whether you manage your staff and plan directly or opt for a coordinated approach where we agree who takes on each task (like recruitment or budget monitoring)

We support with payroll, superannuation, and tax

We offer advice and ensure compliance with NDIS standards, the Quality and Safeguards Commission, FairWork and WorkSafe

We help you understand and manage legal and regulatory responsibilities

We help you with your restrictive practices through timely review, management and reporting to NDIS

Your choice, your team, your way

Shared Management is about collaboration, partnership and choice. With our support, you can decide how much control you want over different parts of your support. The approach is flexible – you manage what you want, and we provide guidance and take care of the rest.

Customer and 2 Interchange WA disability support workers Perth sitting at the table playing a game and chatting to each other.

Benefits of Shared Management with Interchange WA

At Interchange WA, we empower you to build your own team. You focus on the enjoyable aspects of managing support, while we handle the time-consulting and overwhelming tasks.

You will be assigned an advisor who will provide ongoing support, take time to understand your needs, and help develop an agreement that outlines shared responsibilities, what you’ll manage and what we will take care of.

Our goal is to maximise your choice and control while supporting your outcomes.

Empowerment: You lead your Support Team and make decisions that suit your lifestyle.
Flexibility: Tailor services to your needs, including who supports you and when.
Support: Providers handle complex admin and compliance tasks.
Community: Builds stronger relationships between participants, families, and Support Workers.

Understanding your role as an employer

We help you manage your responsibilities as an employer. This includes:

Budgeting and monitoring
Secure record keeping (financial and personal)
Financial auditing
Service delivery compliance
NDIS report compilation and submission
Recruiting, training and supervising your support team
Managing workers’ comp and insurance premiums
Processing wages and invoices
Submitting tax payments
Paying superannuation contributions
Meeting other legal requirements

For those with complex needs or those with new restrictive practices, we also help with:

Case management
Capacity Building
Restrictive practice implementation and reporting
NDIS and Quality & Safeguarding Committee reporting
24/7 and larger Support Teams

Stories of Interchange

Hear more stories

Michael’s Story

Participant | Fremantle, 24

“I’m Michael Gray, and I love music, hanging out with friends, and gaming. My dance moves bring the energy, but I also face challenges with Autism and ADHD. Every story is different, and mine is all about strength.

Michael’s Story

Participant | Fremantle, 24

Michael’s Story

Participant | Fremantle, 24

A registered WA NDIS service provider

Hear from our community

Margret Family member of our Customer

“It makes me so happy and its so important to me that my sister is getting this type of care. I have never seen this type of care in an environment where she thrives and its all thanks to Interchange WA.”

Steve Support Worker at Interchange WA

“Best part of my role would be having breakthroughs, seeing people’s lives change, seeing someone’s health improve, seeing capacity building, seeing people do something that they couldn’t or wouldn’t do before.”

Christine accessing a beach for her advocacy work

Christine Customer of Interchange WA

“With Hayley by my side, I’m not just accessing more spaces—I’m helping change them for others like me.”

Parents of Christopher, Interchange WA customer

“Interchange WA is an organisation that believes strongly in inclusion, employment and independent living. My son Christopher is also excited to go out and do different activities with his Support Worker. I am proud to say, thanks to Interchange, Chris now has his own gardening business and thrives with it. I would highly recommend Interchange to any age and guarantee you will be happy.”

Carys Customer of Interchange WA

“My Support Workers have given me confidence to pursue my hobbies and interests, in particular in the art field.”

Frequently Asked Questions

Shared Management

NDIS plan management helps you handle the financial side of your plan, including paying invoices, tracking budgets and reporting. Through our Shared Management approach, the person (or their representative) and the service provider share responsibility for completing key tasks and meeting all of the legal obligations associated with delivering funded supports and services to the individual. Some of the key responsibilities are insurances, NDIS reporting, compliance, income tax and other legal obligations.

Shared Coordination is an extension of the Shared Management approach where our Shared Management Advisor takes a more active role to support the employer and the workers in their team.

No, Shared Management has been used successfully as a valued approach in Western Australia since the early 1990’s. Reliable providers such as Interchange WA have been partnering with people for over a decade to help them manage their NDIS supports their way.

Ready to Get Started?

Your support, your way

For over 33 years, we’ve been supporting people with disability to live a good life. At home, in their communities and on their terms.